Windows Live Hotmail Help Center

How do I...?

In the new Windows Live Hotmail, some of your most frequently used buttons, menus, and features might have moved or changed slightly. If you're having trouble with a common task, check out these answers to some of the most frequently asked Hotmail questions.

Show All

...get Hotmail to load or send mail more quickly?

Try clearing your cookies and your browser cache first to see if this solves the problem. For more information, check the help for your browser.

...find my Junk, Drafts, Sent, Deleted, or other folders?

Your folder list might be collapsed. To expand it, click Folders in the left pane.

...manage my folders?

Point to Folders in the left pane. When the Tools icon

appears, click it, and then click Manage folders.

...find my linked IDs?

Point to your name in the upper-right corner of the page.

...organize my messages?

There are several ways to organize the messages in your Windows LiveHotmail inbox. The Hotmail toolbar appears at both the top and the bottom of your message window.

Picture of the Hotmail toolbar in the inbox

You can perform the following tasks using the appropriate toolbar button:

New starts a new message.
Delete sends the selected messages to the Deleted folder.
Junk marks the selected messages as junk email and sends them to the Junk folder.
Sweep lets you move, delete, or mark as read all the messages in a folder at once.
Mark as marks a message as read or unread, lets you flag messages to follow up on, or lets you tag a message as a phishing scam.
Move to lets you move selected messages to another folder.
Print prints the selected message.
Refresh refreshes the contents of the current folder.